Frequently Asked Questions

Heart Rewards

3 articles in this Topic

• How do I earn Heart Rewards?
• How do I refer a friend?
• Using Hearts for discounts on your subscription kit

Payments

4 articles in this Topic

• Do you accept PayPal or Afterpay?
• How much will my product be in my local currency (for example how much is AUD to USD)?
• Payment was unsuccessful or declined
• When will my credit card be charged?

Products

15 articles in this Topic

• Bulk Buy discount message
• Can I buy just the stamps / pen / washi / stickers / papers from the kit
• Can I just subscribe to the additional sticker kit?
• Can I purchase a past kit?
• Can't Purchase Item or Add to Cart
• Digital Kit Terms of Use
• Do you offer digital kits?

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Shipping

5 articles in this Topic

• How long does it take for my item to ship?
• How much does shipping cost internationally?
• How much does shipping cost within Australia?
• When does the subscription box ship?
• When will my order arrive / My order has gone missing

Subscriber-Exclusives

1 article in this Topic

• Subscriber discount not showing in cart

Subscription Basics

8 articles in this Topic

• Can I purchase a one off box?
• Do I have to subscribe every month?
• Do subscriptions close?
• How can I purchase a past kit?
• How do I know which kit I’m purchasing?
• How do I subscribe to the monthly kit?
• What is the Planners Anonymous Box?

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Subscription Management

7 articles in this Topic

• How do I add the sticker kit to my subscription?
• How do I change my payment details on my subscription?
• How do I change my subscription address?
• How do I skip a kit?
• How do I unsubscribe?
• How do I update my subscription to include the sticker / paper kit
• I've subscribed, now what do I do?

Website Access

7 articles in this Topic

• Accessing Subscriber Exclusives
• How do I confirm I can access the upcoming sale
• How do I get Update / Marketing Emails
• How do I watch you live?
• "Sorry, you don't have access to this product!"
• Subscribers in Italy can't access our website
• Where did Peony's Pocket / subscriber exclusives go?