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- Shipping update - 7th February
Shipping update - 7th February
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. Oct 31, 2022 1:39 pm
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I've got a feeling of deja vu; but here's another shipping update. I can't promise all of the answers, but I can promise transparency as usual. My last update (this time last week) was based on the advice I had that kits were packed and being picked up Monday 29th - however it seems this guidance was not correct. I am guessing (without having spoken to the team in HK), that orders weren't picked up thanks to the Chinese New Year festival. Once I can confirm this I'll have more information for you all. That said, I can see tracking numbers populated for all outstanding orders, which is good news. I'm manually assigning those to your orders and you should be able to see them in your account once that process is completed. The information I gave on each kit last month remains accurate, though some Country Cottage kits have be packed in with Australiana & Planner Love; as they (Australiana and Country Cottage) arrived with us at the same time. The GOOD NEWS - I've taken delivery today of Book Lover 2; so there's no reason that that kit won't be dispatched on time, on February 15th đ Hooray. We're both incredibly frustrated with these delays and feel your pain. Thank you for your support and patience. Michael & Sami. Feb 7, 2022 2:40 am
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Planner Love / Australiana / Country Cottage Shipping update! We've finally got some good news on the subscription kits shipping schedule!!! Planner Love and Australiana are being packed and dispatched MONDAY to most destinations, but I've already got tracking numbers for those shipments; so you will be seeing fulfillment notifications on those shortly. Hooray! Just a reminder; you will also be receiving a randomly selected magnetic bookmark pack with your order as a thank you for your incredible patience on these orders. Country Cottage is due in our warehouse this week (it's been split in shipping - we have kits but no papers); and will be dispatched very shortly after it is received. Again, tracking numbers on that kit will be issued as soon as they're available. Book Lover 2.0 WILL be billed on 1st February, and there is less stock of this available than usual - we totally understand that some people have chosen to skip the kit while we sort through the shipping challenges, and have ordered less accordingly. That said, this kit is due to me by February 8th and will ship ON TIME, if not early. Detail of the shipping woes, for those interested: We did not, however, anticipate some lockdown events that happened in Shenzhen thanks to Covid's new variant, Omicron. Sadly, the shipment with Australiana managed to hit the wrong DC on its way to us; and this particular DC found itself shut down for a period that was described as "indefinite", and ended up being 3.5 weeks in total; hence the product only just getting to us. The tracking information we saw simply stated "Customs delay, please be patient", which is hardly reassuring, and it was not until I was able to have a phone call with the courier and our supplier (who graciously acted as a translator for me) that I got clarity on exactly what had happened. What a saga! The Country Cottage kits were a miss on our end - they should have been delivered to us on time, but between Sami and I dealing with the demands of Christmas, our other late kits, some unexpected bumps in the road when it came to our warehouse move and trying to be everywhere and answering everything, one component wasn't ordered until late (the amazing bonus item); and this delayed the kit. We're sorry about that. The good news now - we've been through that fire and fixed a large number of process issues, which will help us deliver your kits as reliably on time (even ahead of time) like we have in the past! Thank you again for your patience, understanding and support. We can't wait to see what you create with all of the amazing planner supplies that will shortly arrive with you! Sami & Michael Feb 7, 2022 1:23 am
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First, a general update: Depending on destination country; I'm expecting orders to be shipped a minimum of 2 times per week from now, for in stock items. USA NZ AUS Other Destinations Jan 15, 2022 1:10 pm
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I know everyone loves a good shipping update; so I just wanted to share some news that has literally just landed in my inbox from DHL. Text directly from DHL below:
Michael Jan 8, 2022 2:56 am
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Copied from an email sent to all subscribers: We are writing with an update regarding shipping and dispatch for your Planner Love or Australiana subscription kits. We had previously emailed advising that both kits would ship together (where you had ordered both), and that we would include a set of our new magnetic bookmarks with our compliments in that parcel. The good news is that this is still the case! Unfortunately, delivery of these kits to our warehouse has only just been completed; which had delayed our shipping of them for approximately 2 weeks. The good news, however, is that we are currently preparing those kits for dispatch, and expect to have the majority of them underway to you this week. The tracking numbers will be available in your account by the end of this week; and emails should trigger around that time. Thank you for your patience and understanding. Sami & Michael Jan 5, 2022 9:40 am
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USA Orders The orders are with DHL at their facility in JFK. We've paid to bump them to the front of the queue, but that seems to have done little đ I was promised tracking would update Monday your time, then again that it would update Tuesday. The expected time to delivery is 3-5 days after checking in - east coast on the lower side of that; west coast on the higher. I'm checking in daily on this, it's my top priority! Dec 22, 2021 12:34 am
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18th December 2021 First up: Thank you to everyone for your patience while we sort through the shipping issues currently affecting us đ
Planner Love & Australiana Other outstanding orders There will be some bundles available for your convenience; where you'll be able to add everything to your cart with a click or two. Sami & Michael Dec 22, 2021 12:31 am
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One further Masquerade shipping update for you all; and I know this might be waaay too much detail, but I did want to give some insight as to where we're at:
I'm working through and updating tracking numbers on these orders today; so you'll have something to check in on. Michael Dec 11, 2021 4:46 am
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Update Update - 8th December 2021 Michael Dec 11, 2021 1:51 am
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Email update to subscribers - 4th December We're writing to you today with an update on your Planner Love subscription kit, which was due to be dispatched between November 15th & 18th. Unfortunately, due to a production error on the Masquerade sticker book, there was a delay with production of the the stickers in for our Planner Love kit. This has meant that we have not been able to ship the kit so far, and we're deeply sorry for the delay. Because of this extended delay and the fact that Australiana is on track to be dispatched 18th December, both kits will ship together (where you've ordered both). If you've ordered just one or the other, they'll go out independent of one another. To thank you for your patience, we are including a new product for you, free of charge. You'll all receive one set of 3 magnetic bookmarks, chosen at random, from one of the following themes: Sakura, Northern Lights or Wild and Free. We hope you enjoy this free item, and that it goes some way to making up for the delay. Thank you all for your patience as we move through a trying period for our little small family business. We are very confident that we've worked through the kinks in our new processes, and have spent countless hours on phone and video calls with our suppliers and shipping partners fine tuning everything. We are looking forward to getting things back to normal again in 2022. Kind regards Michael & Sami Dec 11, 2021 1:50 am
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Hi All, Weâve got an important shipping update; which may affect your Masquerade, Planner Love or other outstanding order you are currently awaiting. Good news first: shipping has commenced from our new warehouse facilities! Any order that was still awaiting shipment has now been dispatched. If youâre in the USA, youâll have received a DHL tracking number (which, like previously, will also work with USPS); in Australia youâll have received an Australia Post tracking number. Orders bound for both the USA and Australia are being released via our distribution network as we speak. Orders for other destinations should have received a FedEx tracking number. General shipping notes: Masquerade kits: Planner Love kits: Australiana kits: Thanks all for your support and patience with us at this time. Kind regards Nov 17, 2021 12:29 pm
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Thanks for bearing with us as we go through what weâre sure is probably a normal warehouse move, but to us feels like the most painful warehouse move of all time! Weâve got some good news and some bad news this time around. First things first, the bad news. Unfortunately, we had to reject the first batch of the Masquerade additional sticker kit (aka the sticker book) that came through đ. To say that was devastating news for us is an understatement. Sadly, our manufacturing partner had made some bad calls with sizes and cut lines (weâre sticklers for sticker details); and we had no option but to reject that item. This means that any order containing the new Masquerade sticker book has been delayed by approximately another week, and further to that, the Planner Love kits will all be delayed by approximately 3 weeks, as they are manufactured on the same machines (and the same error was made on the first draft of the Planner Love sticker book). Time for the good news! Shipping has commenced (finally) out of our new warehouse. Any Masquerade order that does not contain the additional sticker kit (sticker book) has shipped; as has every Christmas at Home order and any other order placed. As always, if youâve got any questions, please send a note to Michael via the website widget. Thank you once again for your patience and support during this time. Michael & Sami Nov 16, 2021 12:05 pm
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