Subscription Management
-
How does the subscription work, and when can I expect to receive my order?
You've placed your subscription order and are now anxiously stalking email for the shipping notice because you are ready to start enjoying your new goodies, when can you expect it to come? Here is a little information on the process that should help demystify things around when you should expect... -
How do I change my payment details on my subscription?
To update your payment details: Make sure you are logged into your account Click on the Account/Profile button in the top right of our website (or bottom of the flyout menu on mobile). Click on the Manage Subscription button Select "Update Payment Method" It will then prompt you to check you ema... -
How do I change my subscription address?
For subscriptions, please ensure your address details are updated prior to the payment date. We cannot change addresses once an order has shipped. To update your address details: Make sure you are logged into your account Click on the Account/Profile button in the top right of our website (or ... -
Sometimes a kit just isn't your bag, and that's ok! We've set up our website so you can skip a kit when you need to but keep subscribing to future kits so you won't miss out on future goodies. To skip a kit: Make sure you are logged into your account Click on the "My Account" button in the top ...
-
We really hope that you stay with us but if you need to cancel you can manage this through your account dashboard on our website. Please note that you will not be able to access any of the subscriber discounts or downloads once you have unsubscribed. There is a 2 month minimum subscription so yo...
-
How do I update my subscription to include or modify quantities for the stickerbook/paper pack?
We know how much our customers LOVE stickers and our papers so we have included options in our subscription for you to be able to purchase even more of each kit. Both the sticker and paper kit include exclusive artwork only available to the add-on. Please keep in mind you are only able to change... -
I've subscribed, now what do I do?
As soon as you subscribe you will receive a few emails. These include your receipt, a welcome to Planners Anonymous email, and lastly your Refer-A-Friend email. Depending on when you have subscribed there may be a little bit of waiting until you receive your box. While you are waiting you can fol...